FAQ

I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund within 30 days of purchase. (Returns, in the state you received them, and in the original packaging.) If you like to return your purchase, please contact us to receive your RMA # at service@themagichour.tv

How long does it take for me to get a refund?
Once your return is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live Chat button located on the bottom right corner of the page, it is an orange rectangle that says “Live Chat” or “Leave a Message”. Please note our live chat hours are 8 am to 6 pm PST.

 

Do you accept international credit cards?
We accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

Do you allow Cashier's Checks or Money Orders?
Yes, we do accept checks and money orders. Please mail to:
Impegno, Inc
387 17th St. Suite 204
Oakland, CA 94612
Please include the product name, mailing address and phone number. Please allow time for checks to clear. We will send a confirmation email shortly thereafter. Please note, if you do decide to make your purchase with checks or money order, the payment must be made in full.

Is it safe to use my credit card on your site?
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express and PayPal for all orders.

What can cause my order to be delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

How can I get assistance if I need it?
Call our success team at 1-800-360-7973. We are here Monday – Friday 9am to 5pm PST
Connect with Live Chat Monday – Saturday 8am to 6pm PST
Email us at: service@themagichour.tv

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